Service You Can Depend On
Reliable products need dependable after-sales support. UpcycleIT supports distributors, resellers and professional buyers across Europe with clear warranty terms, dedicated assistance and defined service procedures.
From DOA cases and RMA handling to spare parts, warranty extensions and optional on-site service, every request follows a documented workflow managed by our support team. We work closely with distribution partners from the initial report through to resolution.
Whether a case requires troubleshooting, repair, replacement or an on-site technician, our priorities remain the same: clear communication, efficient handling and a practical solution. By combining technical expertise with Nordic service coverage, we provide support built for long-term business relationships.
WARRANTY & SUPPORT
Warranty Designed for Professional Buyers
Every refurbished device from UpcycleIT includes a standard 2-year bring-in warranty, giving distributors and resellers a reliable warranty solution from day one. The warranty supports long-term professional use and is managed directly by our Danish support team.
For customers requiring additional coverage, we offer optional 1- or 2-year bring-in warranty extensions as well as 1-, 2- or 3-year on-site warranty for eligible Windows-based laptops and desktops. These options can be purchased with the device or added within 30 days of the original purchase, providing greater flexibility for organisations with longer replacement cycles or specific service requirements.
Our standard warranty covers manufacturing and functional defects under normal professional use. Every warranty case follows a structured support process, ensuring clear communication and consistent handling from the initial report to the final resolution.
Battery warranty is provided separately and covers 6 months.
WARRANTY PROCESS
From Report to Resolution
Every warranty case follows the same structured process, ensuring consistent handling and clear communication throughout. Whether the issue requires troubleshooting, repair, replacement or spare parts, our support team works closely with distributors and service partners to minimise downtime and provide a fast resolution.
Every service request starts in our Support Portal, where a case is registered and assigned a unique case number. One of our support specialists will review the issue and determine the fastest and most appropriate solution.
Many cases can be resolved immediately through troubleshooting, remote support or by supplying replacement parts. If the device needs further inspection, it is returned to our service centre where our technicians diagnose and repair the fault.
If a repair is not possible, we will provide a suitable replacement device whenever available. If no replacement is available, a credit note is issued as the final resolution. DOA cases are often resolved directly with a credit note when this is the fastest and most practical solution for all parties.
✔ DOA • ✔ RMA • ✔ Spare Parts • ✔ Technical Support
Case Created
Tecnical Assessment
Repair or Replace
Returned or Credited
OPTIONAL ON-SITE WARRANTY
Optional On-Site Warranty Across the Nordics
One of the key advantages of partnering with UpcycleIT is access to optional on-site warranty for eligible Windows-based laptops and desktops. This service is rarely available for refurbished IT and allows our partners to offer the same professional support options often associated with new hardware.
Available in Denmark, Sweden, Norway and Finland, the service is delivered through our Nordic service network with local technicians and a 24 business hour response time. Customers can choose 1-, 2- or 3-year on-site coverage depending on their requirements.
Each case begins with a technical assessment to determine whether the issue can be resolved remotely. If an on-site visit is required, a certified technician is dispatched to repair or replace the faulty component at the customer's location. If the device cannot be repaired, an appropriate replacement solution is arranged.
On-Site Repair
Certified technicians are dispatched to the customer's location to repair the device whenever possible.
Nordic Coverage
Available across Denmark, Sweden, Norway and Finland through our certified local Nordic service network.
Response Within 24 Business Hours
Customers are contacted within 24 business hours to begin troubleshooting and arrange the appropriate solution.
CONTACT OUR SUPPORT TEAM
Questions About Warranty or Service?
Whether you have questions about warranty terms, on-site service, support procedures, spare parts or RMA handling, our team is here to help. We'll make sure you get the information or support you need.
Professional refurbished IT, prepared in Denmark and supplied across Europe. Quality, support and long-term partnerships built into every shipment.
Contact
Edwin Rahrs Vej 66
8220 Brabrand, Denmark
info@upcycleit.dk
CVR: 30717260
Refurbished in Denmark.